Our Policies
Shipping | Guarantee Policy | Privacy Policy | Secure Shopping
Shipping charges are calculated based on the order
value. We usually ship via the US Postal services (priority mail) or via DHL,
depending on location and weight. International
orders are shipped via Global Priority Mail to Canada, and international
Express Mail (elsewhere in the world).
Canada: Please add $2.00 to prices below.
| Order under $25 |
$7.95 |
| Orders from $25.01 to $35.00 |
$8.40 |
| Orders from $35.01 to $50.00 |
$8.95 |
| Orders from $50.01 to $75.00 |
$9.80 |
| Orders from $75.01 to $99.99 |
$10.40 |
Orders of $100 or more
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FREE SHIPPING
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Questions? Please E-Mail us at:
sales@kalahealth.com
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If you don't experience noticeable and measurable improvements in
your dog's or cat's vitality within 30 days of using ARTHRIX for Dogs
and Cats, we'll gladly give you a complete and prompt refund of your
full purchase price, no questions asked. That's our guarantee to you!
Simply return the unused portion to us within 30 days of purchase for a
full refund, shipping and handling excluded. Details are included with
each shipment.
Call Toll-Free
(800) 998-8813
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At KALA Health, Inc. we are concerned with protecting your privacy.
This confirms that KALA Health Enrichment, Inc. is a licensee of the
TRUSTe Privacy Program. This privacy statement discloses the privacy
practices for http://www.kalahealth.com.
TRUSTe is an independent, non-profit organization whose mission is to
build users’ trust and confidence in the Internet by promoting the use
of fair information practices. Because this web site wants to
demonstrate its commitment to your privacy, it has agreed to disclose
its information practices and have its privacy practices reviewed for
compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site
has agreed to notify you of:
- What personally identifiable information is collected from you
through the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and
distribution of the information
- The kind of security procedures that are in place to protect the
loss, misuse or alteration of information under KALA Health
Enrichment, Inc.'s control
- How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy
policy, you should first contact Dr. Ronald Breteler, President, KALA
Health Enrichment, Inc. at comments@kalahealth.com. If you do not
receive acknowledgment of your inquiry or your inquiry has not been
satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org. TRUSTe will then
serve as a liaison with the Web site to resolve your concerns.
Information Collection and Use
KALA Health enrichment, Inc. is the sole owner of the information
collected on this site. We will not sell, share, or rent this
information to others in ways different from what is disclosed in this
statement. KALA Health Enrichment, Inc. collects information from our
users at several different points on our website.
Order
We request information from the user on our Secure Ordering Form.
Here a user must provide contact information (like name, shipping
address, Phone number) and financial information (like credit card
number, expiration date). This information is used for billing purposes
and to fill customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user.
Log Files
We use IP addresses to analyze trends, administer the site, track
user’s movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
Information Storage
We use our own staff to ship orders, and process credit card
information to bill our customers. For added security we do not retain
credit card information in our computer files, nor do we share or use
personally identifiable information for any secondary purposes.
Links
This web site contains links to other sites. Please be aware that
KALA Health Enrichment, Inc. is not responsible for the privacy
practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each and every
web site that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our periodic newsletter, we ask for
contact information such as name and email address.
Tell-A-Friend
If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend’s name and email address.
KALA Health Enrichment, Inc. will automatically send the friend a
one-time email inviting them to visit the site. We store this
information for the sole purpose of sending this one-time email. The
friend may contact us at www.kalahealth.com to request the removal of
this information from their database.
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This website takes every precaution to protect our users’
information. When users submit sensitive information via the website,
your information is protected both online and off-line.
When our Secure Ordering Form asks users to enter sensitive
information (such as credit card number), that information is encrypted
and is protected with the best encryption software in the industry - SSL.
While on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when you are
just ‘surfing’.
While we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information off-line.
All of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they
return, they must re-enter their password to re-gain access to your
information. Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about the
importance we place on privacy, and what they can do to ensure our
customers’ information is protected. Finally, the servers that we
store personally identifiable information on are kept in a secure
environment, behind a locked cage.
If you have any questions about the security at our website, you can
send an email to comments@kalahealth.com.
Site and Service Updates
We periodically send our customers site and product announcement
updates. Members may un-subscribe from product announcements, which
contain important information about our products, by sending an email to
comments@kalahealth.com.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as
your address or phone number), or if a user no longer desires our
service, we will endeavor to provide a way to correct, update or remove
that user’s personal data provided to us. This can usually be done by
emailing our Customer Support, or by calling (800) 998-8813.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the
point where we ask for the information. For example, our order form has
an ‘opt-out’ mechanism so users who buy a product from us, but don’t
want any marketing material, can simply not include their email address.
Users who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these
communications by replying to unsubscribe in the subject line in the
email or email us at rjbreteler@csi.com.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
on our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in
a manner different from that stated at the time it was collected, we
will notify users by way of an email. Users will have a choice as to
whether or not we use their information in this different manner. We
will use information in accordance with the privacy policy under which
the information was collected.
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Imagine
your Dog Jumping Like a Puppy or your Cat Climbing Like
a Kitten Again...
